PARTH 30C- Call Center Suite || Standalone System

Availability: Big amount
Dispatched within: 5 days
Price: ₹ 1,40,000.00 140000.00
excl. 18% TAX, excl. shipping costs
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Product code/SKU: F34A-893A6

Description

Parth-Call Center Suite is most suitable for small to large call center application. The system is equipped with IP PBX functionality. Parth UCS can be used as inbound as well as outbound call center.  It can be integrated with SMS/ Email, existing CRM /ERP/ My SQL Database. 

System is fully equipped with auto dialing applications for call center features like:

  • Preview dialing
  • Predictive Dialing
  • Support excel file to upload data
  • Multiple lead set
  • Multiple retry option
  • Option to set retry duration
  • Multiple Fighter for fast dialing
  • Click to dial from third party CRM/ ERP
  • Manual Dialing
  • Number masking
  • Multiple campaigns
  • Multiple ACD group

Features:

  • Suitable for Inbound / Outbound Process
  • Up to 30 Agent Support on Single BOX
  • 10 Party Conference Bridge
  • 30 SIP License
  • Database server
  • Suitable for domestic call Center
  • IVRS
  • Inbuilt IP PBX Support
  • Flexible Extension numbering
  • Support IP Phone, FXS Gateway
  • FXO Gateway
  • Soft phone on desktop / Mobile phone compatibility
  • SMS integration (Optional)
  • Email integration (Optional)
  • Support ISDN PRI through PCI-e Card, Gateway
  • Support Analog Trunk through FXO Gateway / FXO Card
  • Support GSM Trunk through GSM Gateway
  • Work with Agent PC or Without Agent PC
  • Call Transfer
  • Caller ID
  • Call Hold / Un Hold
  • Mute
  • ACD/ UCD
  • Conference Room
  • Music On Hold
  • SIP Trunk ,IAX2 Trunk ,PSTN
  • Analog Trunk
  • Configure via WEB interface
  • Codec: G.711u/a, G.729, GSM
  • Conversation Recording
  • OSLEC (Open Source Line Echo Canceller)
  • Strong ACD application
  • Call Center Feature
  • Predictive Dialing
  • Preview Dialing
  • Agent Log-in / Log-out Application
  • MIS Reporting
  • 100% Conversation Recording
  • Optional Recording
  • Call Connect on Mobile
  • Call Queue

IVRS features:

  • Use for inbound or outbound call
  • Configure complex IVRS as per choice
  • Send dynamic OBD IVRS messages
  • Connect with your existing PBX through ISDN or SIP
  • Integrate with your Database / ERP / CRM
  • Different messages for different process, non-business hours, holiday etc.
  • Make your own tree
  • Multiple language, department message option in IVRS

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